REFUND & EXCHANGE POLICY
Please choose carefully. We do not normally give refunds if you:
1. Simply change your mind.
2. Make a wrong decision.
You can choose between a refund, exchange or credit where goods:
1. Are faulty
2. Have been wrongly described
3. Are different to a sample shown to you
- We will only exchange or refund once we receive the initial goods back from the customer. The customer is liable to bear the shipping costs to send back the package to us in Hong Kong.
- If any order has been placed incorrectly and needs to be canceled, all applicable PayPal charges in the transaction will not be refunded back.
- All lenses shipped will have an expiry date of at least 1 year and 6 months (18 months), there may be a possibility that in one order, there can be boxes of multiple expiry months and years. As long as the lenses are over 18 months in expiry, we will not entertain any requests for refund or exchange.
For more information, contact us at: [email protected]